From the very beginning, we wanted to keep things simple. We wanted to provide the most personalized service available, so our clients could stay at home comfortably for as long as they choose. After taking a look at how home care was structured both at home and around the world, we found one resounding theme among home care recipients: people want consistency and customization. For this reason, we implemented our One-Client One-Caregiver Concept and assigned each client to their own Care Coordinator. We went a step further by keeping caseloads for Care Coordinators as small as possible, so that they have ample time to get to know all of their clients. In line with our mission to provide the highest degree of personalization, all of our Care Coordinator are available to clients, their families, and caregivers24/7. They manage and update each client’s ever-changing care plan, communicate with caregivers, and make home visits as frequently as necessary.
Our One-Client One-Caregiver Concept is an extension of our emphasis on customization and consistency. After an initial assessment and caregiver placement, we focus on keeping the same caregiver or team of caregivers in place. In this manner, the same, knowledgeable staff is ever-present and random caregivers are never sent. Should there ever be a change in the regular caregivers for any reason, the Care Coordinator or Primary Caregiver will personally introduce the new caregiver to the client. Our client’s comfort is our top priority and we believe home care should not be characterized by a revolving door of providers.